Shipping policy

Shipping Policy

At Akivia Miquelle LLC, we strive to provide a smooth and efficient shipping experience for our customers. Please read our shipping policy carefully to understand how we handle orders, shipping times, and delivery.

Order Processing

  • Processing Time: All orders are typically processed with in 1-3 business days (excluding weekends and holidays). Orders placed after Thursdays or on weekends will be processed the next business day.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email with details about your purchase. Once your order ships, you will receive a shipping confirmation email along with tracking.

Interntional Shipping

  • Customs Duties & Taxes: Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer. These charges vary by country and will be assessed upon arrival at your destination.

Note: International orders may experience longer delivery times due to customs processing.

Shipping Address

  • Please ensure that your shipping address is correct and complete when placing an order. We are not responsible for lost packages due to incorrect or incomplete addresses. 

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order through the shipping carries website. Please allow 24-48 hours for the tracking information to update after shipment.

Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us at [akiviamiquelle21@gmail.com] before the expected delivery date. We will assist you in filing a claim with the shipping carrier and work with you to resolve the issue. 
  • Damaged Packages: If you receive a damaged package, please contact our customer service team within 7 days of receiving the product. provide photos of the damaged packaging and product so we can assist you with a resolution.

Shipping Delays 

  • While we make every effort to ensure timely delivery, shipping delays may occur due to weather, high demand, or carrier issues. Unfortunately, we cannot control these delays, but we will keep you informed of any significant delays that effect your order.

Contact Us

If you have any concerns or questions about our shipping policies or need assistance with an order, please contact us at:

Email: info.superlaid@akiviamiquelle.com or info.renaissance@akiviamiquelle.com

Phone: [404-394-4325]